Luxury Front Office Leader - Guest Experience

Auberge Collection; Newport (RI); On-site; USD 60,000 - 90,000; Full time

Job summary

Vanderbilt Hotel LLC in Newport, RI, part of the Auberge Collection, seeks a front office leader to set the tone for guest experience from pre-arrival to post-departure. You will mentor the front desk team and align with hotel leadership to deliver seamless service.

This role requires luxury-hotel experience, strong communication, and the ability to train staff across multiple systems while driving guest satisfaction and departmental performance.

Qualifications

• Minimum one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and provide direction clearly.
• Passion for delivering exceptional service in a luxury environment.

Responsibilities

• Align with the Director of Rooms and guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful communications and train team members to do the same.
• Foster an environment ensuring consistency and high guest satisfaction.
• Provide training for all newly hired team members.
• Strive to improve guest and team member satisfaction and maximize department financial performance.

Skills

Front Office Leadership

Guest Service

Communication Skills

Training & Mentoring

Hospitality Operations

Tools

Hotel PMS

CRM systems

Job description

Vanderbilt Hotel LLC in Newport, RI, part of the Auberge Collection, seeks a front office leader to set the tone for guest experience from pre-arrival to post-departure. You will mentor the front desk team and align with hotel leadership to deliver seamless service.

This role requires luxury-hotel experience, strong communication, and the ability to train staff across multiple systems while driving guest satisfaction and departmental performance.