Luxury Hotel Front Desk & Guest Services Specialist

Monarch Black Hawk, Inc.; Black Hawk (CO); Vor Ort; USD 48.712.000 - 66.345.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Tuition reimbursement (education)

Growth opportunities

Free meals at team dining hall

Company 401k matching

Paid time off and holidays

Transportation bus subsidy

Zusammenfassung

Monarch Casino Resort Spa in Black Hawk, Colorado, seeks a friendly Hotel Front Desk Agent to warmly greet guests, manage check-ins/outs, and coordinate with the team to ensure a smooth arrival.

The role requires strong communication, a team mindset, and the ability to handle reservations, payments, and guest requests with care.

We offer full-time hours, competitive $20/hour pay, health benefits, tuition reimbursement, and opportunities for growth in a luxury resort environment.

Qualifikationen

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Friendly, approachable, and able to work with others.

Aufgaben

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Kenntnisse

Guest service

Communication skills

Teamwork

Ausbildung

High School Diploma

Jobbeschreibung

Monarch Casino Resort Spa in Black Hawk, Colorado, seeks a friendly Hotel Front Desk Agent to warmly greet guests, manage check-ins/outs, and coordinate with the team to ensure a smooth arrival.

The role requires strong communication, a team mindset, and the ability to handle reservations, payments, and guest requests with care.

We offer full-time hours, competitive $20/hour pay, health benefits, tuition reimbursement, and opportunities for growth in a luxury resort environment.