Guest Experience & Club Membership Specialist

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education reimbursement

401k with company match

Paid time off

Employee discounts (hotel, retail, spa

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a friendly Players Club Representative to enroll guests in Club Monarch, assist with account needs, and deliver exceptional service in a fast-paced casino environment.

You will promote membership benefits, verify guest information, and uphold confidentiality while supporting marketing initiatives and team collaboration in a luxury resort setting.

Qualifications

• Prior experience in hotel, casino, gaming, hospitality, or guest service preferred.
• Prior clerical or office experience preferred.
• Must obtain and maintain a Colorado Gaming Support License.

Responsibilities

• Identify guests who are not currently Club Monarch members and assist enrollment.
• Open Club Monarch accounts and promote the value, benefits, and rewards of membership.
• Accurately read, verify, and input guest information into the casino marketing system using approved forms of identification, including driver’s license, state ID, passport, or military ID.
• Communicate Club Monarch benefits and rewards with professionalism, enthusiasm, and persuasive guest service skills.
• Provide exceptional customer service to all casino guests, including answering questions and assisting with Club Monarch-related needs.
• Promote Monarch Casino Resort Spa and Club Monarch during daily interactions with guests.
• Support the Marketing department as needed with promotions, events, guest outreach, and related initiatives.
• Maintain the security and confidentiality of all patron files, records, lists, and casino information.
• Follow all casino policies and procedures, internal controls, departmental rules, and applicable regulations.
• Comply with all requirements of the Colorado Department of Gaming.
• Work collaboratively with team members and other departments to create a smooth and welcoming guest experience.
• Maintain a professional, well-groomed appearance in accordance with company standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Clerical experience

Education

Colorado Gaming Support License

Tools

Microsoft Office

Player tracking systems

Job description

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a friendly Players Club Representative to enroll guests in Club Monarch, assist with account needs, and deliver exceptional service in a fast-paced casino environment.

You will promote membership benefits, verify guest information, and uphold confidentiality while supporting marketing initiatives and team collaboration in a luxury resort setting.