Hotel Front Desk Agent

Monarch Black Hawk, Inc.; United States; Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Tuition reimbursement

Growth opportunities

Free hot meal per shift

401k with company match

PTO and holidays

Bus transportation subsidy

Descripción de la vacante

Monarch Casino Resort Spa in Black Hawk, Colorado, invites applications for a Hotel Front Desk Agent. The role focuses on warmly welcoming guests, guiding them through check-in and check-out, handling reservations, and maintaining accurate guest accounts.

The position requires friendliness, strong communication, and the ability to work both with teams and independently. We offer full-time hours with varied shifts, competitive hourly pay, and comprehensive benefits.

Formación

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable, and team-oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to work all shifts, weekends, and holidays.

Responsabilidades

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Conocimientos

Friendly

Team-oriented

Communication skills

Independent work

Weekend shifts

Educación

High School Diploma

Descripción del empleo

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Hotel Front Desk Agent Salary: $20.00/ an hour Status: Full Time Shift: Varies

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Qualifications

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable, and team-oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to work all shifts, weekends, and holidays.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional.

At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated.

Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards. "We may not be the biggest casino company, but we are the strongest."