Guest Services Manager

Monarch Casino Resort Spa - Black Hawk; Denver (CO); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Free Hot Meal per shift

Non-smoking environment

Subsidized transportation

Flexible Schedules

Job summary

Join a luxurious resort nestled in the stunning Colorado Rockies, where exceptional service meets breathtaking surroundings. As a Guest Services Manager, you'll oversee Front Desk operations, ensuring five-diamond service while leading a dedicated team. This role offers the chance to thrive in a vibrant environment, where your leadership and communication skills will shine. Enjoy the perks of working in a beautiful location, with flexible schedules and a supportive team culture. If you're passionate about hospitality and ready to make an impact, this opportunity is for you!

Qualifications

• Minimum of 2 years in Hotel Front Desk management at a high-occupancy resort.
• Exceptional written and verbal communication skills required.

Responsibilities

• Manage Front Desk performance to meet business objectives.
• Coach Team Members for exceptional guest service.

Skills

Exceptional written and verbal communication

Strong analytical skills

Coaching and team management

Education

2 years in Hotel Front Desk management

Tools

LMS (Learning Management System)

Job description

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Status: Full Time

Shift: Varies

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.

Job Description

Overview

Immerse yourself in luxury at our stunning new ULTIMATE resort in the heart of the Colorado Rockies. Enjoy world-class skiing, fishing, and horseback riding while working in impeccably appointed guest rooms featuring vaulted ceilings and luxury furnishings. Join our vibrant, modern hotel where you can take pride in your work!

- Free Hot Meal per shift

- Non-smoking environment

- Subsidized transportation

- Flexible Schedules

Responsibilities

Under the direction of the Hotel Manager, the Guest Services Manager oversees Front Desk activities, focusing on five-diamond guest service and team member relations. Key responsibilities include:

• Managing Front Desk performance to meet business objectives
• Coaching Team Members for exceptional guest service
• Scheduling, training, and managing disciplinary matters
• Ensuring compliance with federal, state, and local laws
• Resolving guest complaints and ensuring satisfaction
• Collaborating with other departments such as PBX, Reservations, and Housekeeping

Qualifications

- Minimum of 2 years in Hotel Front Desk management at a high-occupancy resort

- Exceptional written and verbal communication skills

- Computer proficiency (LMS knowledge preferred)

- Strong analytical skills for report and inventory management

Additional Information

Join us at our beautiful, fast-paced resort, where luxury meets scenic beauty. Apply today to be a part of our dedicated team!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management, Customer Service, and General Business

Industries

Hospitality, Gambling Facilities and Casinos, and Hotels and Motels