Luxury Hotel Front Desk Agent — Guest Services Expert

Commonwealth Hotels; Portland (ME); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Same day pay

Flexible spending accounts

Vacation, Personal Days, Holiday Pay

Discounts on hotel stays, dining and F

Online training courses

Employee Assistance Program

Jury duty leaves and bereavement leave

Job summary

The Docent’s Collection in Portland, Maine, seeks a Full-Time Luxury Hotel Guest Service Agent / Front Desk Clerk to deliver exceptional guest experiences from check-in to checkout. You will interact with diverse travelers near the airport, manage reservations, and promote hotel amenities while maintaining service excellence.

Join a supportive, close-knit team that values every contribution, with comprehensive benefits and growth opportunities in a historic Portland setting.

Qualifications

• Experience in hospitality or customer-facing roles.
• Proven ability to handle reservations and guest inquiries.
• Strong communication and problem-solving skills.
• Familiarity with PMS or front desk software.
• A high school diploma or equivalent required.

Responsibilities

• Guest Check-In and Check-Out processing in a welcoming manner.
• Manage room reservations, cancellations, and changes accurately.
• Respond to guest inquiries and special requests professionally.
• Process payments and refunds per hotel policies.
• Coordinate with housekeeping/maintenance to resolve issues.
• Provide information on hotel services, local attractions and transportation.
• Upsell rooms and amenities to enhance guest experience.
• Maintain accurate guest records in the PMS and ensure security procedures.

Skills

Interpersonal skills

Customer-facing experience

Reservation systems

Communications skills

Multitasking

Education

High school diploma or equivalent

Tools

PMS software

Reservation systems

Job description

The Docent’s Collection in Portland, Maine, seeks a Full-Time Luxury Hotel Guest Service Agent / Front Desk Clerk to deliver exceptional guest experiences from check-in to checkout. You will interact with diverse travelers near the airport, manage reservations, and promote hotel amenities while maintaining service excellence.

Join a supportive, close-knit team that values every contribution, with comprehensive benefits and growth opportunities in a historic Portland setting.