Barista at Luxury Hotel Café Elevate Guest Experience

Fairmont; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Shift meal

Employee benefit card (Accor discounts

Educational assistance

Career development

CSR initiatives

Job summary

Fairmont Austin is a luxury hotel recruiting for guest-facing roles in the food and beverage team. The team emphasizes exceptional service, a fast-paced environment, and cooperative work with colleagues across departments.

As part of Accor, the property values diversity, development opportunities, and a strong guest experience. The role offers benefits and growth within the property and globally.

Qualifications

• Previous guest service experience preferred.
• Previous point of sale system experience preferred.
• Must have good cash handling skills.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests.
• Ensure that overall cleanliness and maintenance of our cafe exceeds expectations.
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participating in departmental communication meetings.
• Actively participate in monthly departmental sales promotions.
• Ensure that all beverage product meets Fairmont Hotels & Resort standards.
• Ensure cafe is well stocked and any 86 items are communicated to Manager on Duty.
• Ensure cafe area is clean and all equipment is functional.
• Bring any concerns to the attention of the Manager.
• Be Health & Safety conscious and actively involved in maintaining a safe work environment.
• Uphold the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials at all times.
• Complete side duties in timely manner.
• Assist colleagues in daily tasks as required.

Skills

Guest service

POS experience

Cash handling

Communication

Organization

Interpersonal skills

Problem solving

Reliability

Teamwork

Customer focus

Job description

Fairmont Austin is a luxury hotel recruiting for guest-facing roles in the food and beverage team. The team emphasizes exceptional service, a fast-paced environment, and cooperative work with colleagues across departments.

As part of Accor, the property values diversity, development opportunities, and a strong guest experience. The role offers benefits and growth within the property and globally.