Luxury Hotel Concierge & Local Experience Expert

Aspen Skiing Company; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off Programs

Paid Leave Programs

Employee Ski Pass

Other company perks

Job summary

Aspen One is seeking a friendly Concierge to act as an ambassador for the hotel and town, delivering expert knowledge of our property and its amenities. You will welcome guests, check them in, present statements, and help with payments, reporting to the Director of Front Office.

The role requires a high school diploma or GED, with a preference for a bachelor’s degree and at least one year of concierge or customer service experience in a fast-paced setting.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• 1 year of concierge or customer service experience required.
• Strong interpersonal and communication skills.

Responsibilities

• Recommend and book activities for guest’s ability/skill level and interest
• Check guests in or out of hotel in accordance with procedures
• Record any guest complaints or problems and notify appropriate staff individuals
• Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Responsible for maintaining cash bank and for daily settling of cash bank
• Comply with all policies and procedures for the Concierge Department as well as Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
• Other duties as assigned

Skills

Local knowledge

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Bachelor's degree preferred

1 year concierge/customer service experience

Job description

Aspen One is seeking a friendly Concierge to act as an ambassador for the hotel and town, delivering expert knowledge of our property and its amenities. You will welcome guests, check them in, present statements, and help with payments, reporting to the Director of Front Office.

The role requires a high school diploma or GED, with a preference for a bachelor’s degree and at least one year of concierge or customer service experience in a fast-paced setting.