Luxury Front Office Leader — Guest Experience & Ops

Aspen Skiing Company; États-Unis; Sur place; USD 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Leave

401(k) Savings Plan

Employee Ski Pass

Other perks

Résumé du poste

Aspen One, owner of Limelight Hotels by Aspen One, seeks a Director of Front Office to lead Front Desk, Concierge, and Guest Services across luxury properties. The role drives strategic initiatives, brand adherence, and cross‑department collaboration to deliver exceptional guest experiences.

The position requires 5–7 years of leadership in hospitality, a Bachelor’s degree in a related field, and a valid driver’s license; bilingual English/Spanish is preferred.

Qualifications

• Minimum 5–7 years of progressive leadership in Front Office/Concierge/Guest Services in luxury or full‑service hospitality
• Strong communication and interpersonal skills with ability to influence at all levels
• Excellent financial acumen with budgeting, labor cost control, and profitability focus
• Fluent in English; Spanish language skills add value

Responsabilités

• Provide strategic leadership for Front Office operations including Front Desk, Concierge and Guest Services
• Oversee staff, performance management, and succession planning
• Drive staff development and leadership training programs
• Act as Manager on Duty as needed and make high‑level operational decisions
• Oversee payroll, labor cost controls, and adherence to financial deadlines
• Set and monitor front office service standards and coach for exceptional guest experiences
• Collaborate with Finance to prepare monthly reports, forecasts, and budgets
• Manage vendor relationships and ensure safety, regulatory, and maintenance compliance
• Partner with General Manager to review metrics and implement strategic initiatives
• Lead emergency preparedness and security procedures
• Champion innovation and process improvements across Front Desk, Concierge and Guest Services
• Other duties as assigned

Connaissances

Bilingual English & Spanish

Front Office Leadership

Formation

Bachelor's degree in Hospitality Management or related field

Description du poste

Aspen One, owner of Limelight Hotels by Aspen One, seeks a Director of Front Office to lead Front Desk, Concierge, and Guest Services across luxury properties. The role drives strategic initiatives, brand adherence, and cross‑department collaboration to deliver exceptional guest experiences.

The position requires 5–7 years of leadership in hospitality, a Bachelor’s degree in a related field, and a valid driver’s license; bilingual English/Spanish is preferred.