Aspen Luxury Concierge - Mountain Resort Experience

The Little Nell; Aspen (CO); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) Savings Plan

Employee Ski Pass and Dependent Ski P

Other company perks

Zusammenfassung

The Little Nell in Aspen, Colorado, seeks an experienced Concierge to act as an ambassador for the hotel and town, delivering expert knowledge of our property and amenities.

You will welcome and register guests, present statements, check credit and collect payment, reporting to the Front Office Manager. A strong emphasis on personalized service, local activity recommendations, and seamless guest experiences is essential.

Qualifikationen

• High School Diploma or GED required; bachelor’s degree preferred.
• 1 year of concierge or customer service experience required.
• Colorado Notary preferred.

Aufgaben

• Recommend and book activities for guest’s ability/skill level and interest.
• Check guests in or out of hotel in accordance with procedures.
• Record guest complaints or problems and notify appropriate staff.
• Assist with ordering and maintaining supplies and front desk operations.
• Coordinate with other departments daily needs or special requirements for all hotel guests.
• Responsible for maintaining cash bank and daily cash settling.
• Comply with policies for the Concierge Department and Aspen One.
• Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegated by manager and assist other departments as needed.
• Other duties as assigned.

Kenntnisse

Concierge experience

Customer service

Local knowledge

Notary (Colorado)

Ausbildung

High School Diploma or GED

Bachelor's degree preferred

Jobbeschreibung

The Little Nell in Aspen, Colorado, seeks an experienced Concierge to act as an ambassador for the hotel and town, delivering expert knowledge of our property and amenities.

You will welcome and register guests, present statements, check credit and collect payment, reporting to the Front Office Manager. A strong emphasis on personalized service, local activity recommendations, and seamless guest experiences is essential.