Boutique Hotel Concierge — Local Expert & Guest Advocate

Aspen Skiing Company; Mammoth Lakes (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off Programs

Paid Leave Programs

Employee Ski Pass

Other company perks

Job summary

Aspen One seeks a Concierge for Limelight Hotels who will greet guests, register them, check credits, and process payments, reporting to the Assistant Front Office Manager. The role centers on delivering expert local knowledge and exceptional service.

This seasonal full-time position requires a High School Diploma or GED and 1 year of concierge or customer service experience, with benefits including PTO, paid leave, ski pass, and other perks.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 1 year concierge or customer service experience required.

Responsibilities

• Greet and register guests and assist with inquiries.
• Recommend and book activities by guest interest and skill level.
• Handle guest complaints and notify appropriate staff.
• Maintain front desk area, cash bank, and daily cash settlement.
• Coordinate with other departments to meet guest needs.
• Adhere to all Concierge Department and Aspen One policies.

Skills

Local mountain knowledge

Guest service

Verbal & written communication

Problem solving

Active listening

Teamwork & collaboration

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Aspen One seeks a Concierge for Limelight Hotels who will greet guests, register them, check credits, and process payments, reporting to the Assistant Front Office Manager. The role centers on delivering expert local knowledge and exceptional service.

This seasonal full-time position requires a High School Diploma or GED and 1 year of concierge or customer service experience, with benefits including PTO, paid leave, ski pass, and other perks.