Luxury Hotel Bell Attendant

Betsy-Hospitality-Management,-LL; Miami Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Betsy, a boutique hotel on Ocean Drive in Miami Beach, seeks a Seasonal Bell Attendant to greet guests and assist with luggage at arrival. You will help deliver a welcoming, polished guest experience and support front desk operations as needed.

This role requires a high school diploma, good communication, and the ability to work independently in a fast-paced hotel environment. Previous customer service experience is helpful; bilingual is a plus.

Qualifications

• High school graduate or equivalent.
• Must speak, read, write, and understand the primary language used in the workplace.
• Ability to use a guest service management system and related devices.
• Ability to follow instruction.
• Detail-oriented.
• Professional attitude is required.
• Ability to work independently.
• Works well with others.
• Good communication skills are an asset.
• Good organizational skills.

Responsibilities

• Checks the daily arrival list for Betsy VIP's or guests with special needs.
• Is present at the Front Door of The Betsy or in the lobby area ready to assist guests, colleagues and visitors when requested.
• Responds to guest requests and inquiries providing a knowledgeable, efficient and helpful service.
• Ensures collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Escorts guests to room, placing luggage in a room assigned by the front desk staff.
• Inspects guest rooms for order and adequate supplies and informs guests of room amenities.
• Ensures that guests verify that all of their luggage is accounted for.
• Assists guests with luggage to the front desk. Tags baggage and returns the identification slips to guests. Ensures safe storage and collects ticketing of guest coats and personal items.
• Ensures the efficient delivery and collection of group luggage.
• Delivers faxes, messages, packages and flowers to guest rooms, meeting rooms, and offices as needed.
• Provides items on loan to guests and collects the items back from guests before departure.
• Assists guests with long-term luggage storage requests and updates and records of such transactions for proper tracking.
• Continuously updates the luggage movement registry.

Skills

Communication skills

Organizational skills

Detail-oriented

Independent work

Teamwork

Guest service

Professional attitude

Education

High school diploma or equivalent

Job description

The Betsy, a boutique hotel on Ocean Drive in Miami Beach, seeks a Seasonal Bell Attendant to greet guests and assist with luggage at arrival. You will help deliver a welcoming, polished guest experience and support front desk operations as needed.

This role requires a high school diploma, good communication, and the ability to work independently in a fast-paced hotel environment. Previous customer service experience is helpful; bilingual is a plus.