Luxury Bell Attendant - Guest Services & Luggage Specialist

Automatic Data Processing, Inc.; Miami Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Betsy, located on South Beach’s Ocean Drive, is seeking a Seasonal Bell Attendant to warmly greet guests, assist with luggage, and support front desk operations. You will ensure high standards of hospitality, respond to guest requests promptly, and work as part of a small team to deliver exceptional service in a boutique hotel setting.

The ideal candidate has a high school diploma, good communication skills, and the ability to use a guest service system; seasonal, full-time schedule in Miami

Qualifications

• High school graduate or equivalent.
• Must speak, read, write, and understand the primary language used in the workplace.
• Must be able to speak and understand the primary language used by guests.
• Ability to use a guest service management system and related devices.
• Ability to follow instruction.
• Detail-oriented.
• Professional attitude is required.
• Ability to work independently.
• Works well with others.
• Good communication skills are an asset.
• Good organizational skills.

Responsibilities

• Checks the daily arrival list for Betsy VIPs or guests with special needs.
• Is present at the Front Door of The Betsy or in the lobby area ready to assist guests, colleagues and visitors when requested.
• Responds to guest requests and inquiries providing a knowledgeable, efficient and helpful service.
• Ensures collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Escorts guests to room, placing luggage in a room assigned by the front desk staff.
• Inspects guest rooms for order and adequate supplies and informs guests of room amenities.
• Ensures that guests verify that all of their luggage is accounted for.
• Assists guests with luggage to the front desk. Tags baggage and returns the identification slips to guests.
• Ensures safe storage and collects ticketing of guest coats and personal items.
• Ensures the efficient delivery and collection of group luggage.
• Delivers faxes, messages, packages and flowers to guest rooms, meeting rooms, and offices as needed.
• Provides items on loan to guests and collects the items back from guests before departure.
• Assists guests with long-term luggage storage requests and updates and records of such transactions for proper tracking.
• Continuously updates the luggage movement registry.

Education

High School Diploma

Tools

Guest service system

Job description

The Betsy, located on South Beach’s Ocean Drive, is seeking a Seasonal Bell Attendant to warmly greet guests, assist with luggage, and support front desk operations. You will ensure high standards of hospitality, respond to guest requests promptly, and work as part of a small team to deliver exceptional service in a boutique hotel setting.

The ideal candidate has a high school diploma, good communication skills, and the ability to use a guest service system; seasonal, full-time schedule in Miami