Luxury Hospitality Executive — Hotels, F&B & Spa

Redd Hospitality; Jackson (MS); On-site; USD 120,000 - 180,000; Full time

Job summary

Redd Hospitality is seeking a Director of Hospitality/AGM to lead all guest-facing operations across hotel, F&B, entertainment, spa, and retail in a luxury resort setting. You will partner with casino operations to enhance overall property performance and maintain top-tier service standards.

The role requires deep expertise in luxury hospitality, strong financial acumen, and a track record of high ratings in resort environments.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field required.
• Master’s degree or CHA/CHAE certifications preferred.

Responsibilities

• Provide visionary leadership and operational oversight for hotel rooms division, F&B outlets, entertainment, spa, and retail.
• Develop strategies to elevate guest experiences, focusing on VIP/high-roller service and personalization.
• Lead budgeting, forecasting, P&L management, cost controls, and revenue optimization.
• Oversee staffing 100+ associates, recruiting, training, and developing teams.
• Monitor KPIs such as guest satisfaction, RevPAR, ADR, and reviews; drive continuous improvement.
• Manage capital projects, renovations, and vendor relationships.

Skills

Leadership

Strategic planning

Financial acumen

Data-driven decisions

Guest service excellence

Team building

Communication

Vendor/supplier relations

Luxury hospitality operations

Union and non-union leadership

Education

Bachelor’s in Hospitality Management

Business Administration or related field

Master’s degree or CHA/CHAE certifications

Tools

Opera

Micros/Simphony

LMS

Job description

Redd Hospitality is seeking a Director of Hospitality/AGM to lead all guest-facing operations across hotel, F&B, entertainment, spa, and retail in a luxury resort setting. You will partner with casino operations to enhance overall property performance and maintain top-tier service standards.

The role requires deep expertise in luxury hospitality, strong financial acumen, and a track record of high ratings in resort environments.