Director of Hospitality

Redd Hospitality; Jackson (MS); On-site; USD 120,000 - 180,000; Full time

Job summary

Redd Hospitality is seeking a Director of Hospitality/AGM to lead all guest-facing operations across hotel, F&B, entertainment, spa, and retail in a luxury resort setting. You will partner with casino operations to enhance overall property performance and maintain top-tier service standards.

The role requires deep expertise in luxury hospitality, strong financial acumen, and a track record of high ratings in resort environments.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field required.
• Master’s degree or CHA/CHAE certifications preferred.

Responsibilities

• Provide visionary leadership and operational oversight for hotel rooms division, F&B outlets, entertainment, spa, and retail.
• Develop strategies to elevate guest experiences, focusing on VIP/high-roller service and personalization.
• Lead budgeting, forecasting, P&L management, cost controls, and revenue optimization.
• Oversee staffing 100+ associates, recruiting, training, and developing teams.
• Monitor KPIs such as guest satisfaction, RevPAR, ADR, and reviews; drive continuous improvement.
• Manage capital projects, renovations, and vendor relationships.

Skills

Leadership

Strategic planning

Financial acumen

Data-driven decisions

Guest service excellence

Team building

Communication

Vendor/supplier relations

Luxury hospitality operations

Union and non-union leadership

Education

Bachelor’s in Hospitality Management

Business Administration or related field

Master’s degree or CHA/CHAE certifications

Tools

Opera

Micros/Simphony

LMS

Job description

Job Summary

The Director of Hospitality/AGM serves as the strategic leader for all guest-facing operations, overseeing hotel, food amp; beverage (Famp;B), entertainment, spa/wellness, retail, and related services. Reporting directly to the General Manager, this executive role ensures seamless, world-class guest experiences, maintains high service standards (e.g., AAA Four/Five Diamond or Forbes-rated), optimizes revenue from hospitality outlets, and collaborates with casino operations to enhance overall property performance.

Key Responsibilities

• Provide visionary leadership and operational oversight for hotel rooms division, Famp;B outlets (restaurants, bars, banquets, in-room dining), entertainment/events, spa, retail, and guest services to deliver consistent, exceptional hospitality.
• Develop and execute strategies to elevate guest experiences, focusing on VIP/high-roller service, personalization, consistency across departments, and integration with gaming/player development initiatives.
• Lead budgeting, forecasting, Pamp;L management, cost controls, and revenue optimization for hospitality departments; drive profitability while aligning with overall resort goals.
• Oversee high-volume staffing: recruit, train, develop, and motivate large teams (often 100+ associates) to foster a culture of service excellence, safety, and engagement
• Monitor key performance metrics (guest satisfaction scores, RevPAR, ADR, Famp;B covers/revenue, labor costs, TripAdvisor/Google reviews) and implement continuous improvement initiatives.
• Manage capital projects, renovations, and vendor relationships related to hospitality facilities and amenities.

Qualifications & Requirements

Education:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field required; Master’s degree or relevant certifications (e.g., CHA, CHAE) preferred.

Experience:

• 3-5+ years of progressive hospitality leadership in luxury resorts or hotels
• Minimum 2 years in a senior Director-level role overseeing multiple hospitality disciplines (hotel + Famp;B + entertainment preferred).
• Proven success achieving/maintaining high ratings (e.g., 4-5 Diamond/Star) in high-end, resort-style casino environments.

Skills & Competencies:

• Deep expertise in luxury hospitality operations, guest service excellence, and integration with gaming/player loyalty programs.
• Strong financial acumen, strategic planning, and data-driven decision-making.
• Exceptional leadership, communication, and team-building skills in union and non-union settings.
• Proficiency with hospitality systems (e.g., Opera, Micros/Simphony, LMS) and analytics tools.
• Knowledge of gaming regulations and responsible service practices.