Assistant Guest Services & Valet Operations Lead

EPGS; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Evolution Parking & Guest Services in Miami, FL is seeking an Assistant Guest Services Manager to support the Guest Services Manager in supervising valet operations, greeting guests, and delivering prompt, professional service.

You will coordinate shifts, monitor quality standards, assist with training, scheduling, payroll data, and ensure safety and appearance standards are maintained while driving guest satisfaction.

Qualifications

• Requires Associates Degree or equivalent experience.
• Experience in valet parking or hospitality preferred.
• Two years in a management position or supervisory experience.

Responsibilities

• Greet guests and uphold outstanding service by creating a friendly environment.
• Assist in coordinating all valet operation activities and staff scheduling.
• Monitor and improve performance, guest satisfaction, and efficiency across shifts.
• Provide training in Evolution and Forbes Standards as required.
• Assist with payroll data processing and break scheduling.

Skills

Customer service

Communication skills

Technology proficiency

Detail-oriented

Team collaboration

Multitasking

Education

Associates Degree

High School Diploma or GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services in Miami, FL is seeking an Assistant Guest Services Manager to support the Guest Services Manager in supervising valet operations, greeting guests, and delivering prompt, professional service.

You will coordinate shifts, monitor quality standards, assist with training, scheduling, payroll data, and ensure safety and appearance standards are maintained while driving guest satisfaction.