Luxury Guest Services Manager — Front Office Lead (SF)

Hei Hotels Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 43,000 - 44,000; Full time

Benefits offered by this job

Free employee meals per shift

Discounted public transportation

All associate outings

Job summary

Hei Hotels Inc. in San Francisco hires a Guest Service Manager to oversee Front Office operations, ensuring efficient registration, courteous guest contact, and adherence to brand standards.

You will forecast, monitor systems, train staff, and manage labor costs while helping sales drives occupancy and guest satisfaction. The role requires at least 1 year of front desk experience, a HS diploma, and strong PMS/cash handling skills; a luxurious, service-focused environment is offered with

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.
• Proficient with PMS system and cash handling.

Responsibilities

• Ensure efficient guest registration, check-in/out and telephone service.
• Prepare forecasts and assist in the Rooms Division budget.
• Monitor front office systems and equipment for optimum performance.
• Provide training for entry level associates and supervisors.
• Develop and implement labor cost controls and scheduling.
• Resolve guest complaints and maintain high satisfaction.

Skills

PMS system

Brand rewards program

Cash handling

Professional appearance

Front office operations

Customer service

Multi-tasking

Organizational skills

Communication skills

Emergency awareness

Education

High School diploma or equivalent

Job description

Hei Hotels Inc. in San Francisco hires a Guest Service Manager to oversee Front Office operations, ensuring efficient registration, courteous guest contact, and adherence to brand standards.

You will forecast, monitor systems, train staff, and manage labor costs while helping sales drives occupancy and guest satisfaction. The role requires at least 1 year of front desk experience, a HS diploma, and strong PMS/cash handling skills; a luxurious, service-focused environment is offered with