Luxury Café Front-of-House Supervisor

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fairmont New Orleans is seeking a dedicated Front of House Supervisor to lead daily service across In Room Dining and restaurant floors. You will coach servers, hosts, bussers, and runners, uphold Fairmont standards, and ensure warmth and efficiency from arrival to departure.

You will maintain menu knowledge, collaborate with the Chef and Culinary team, manage reservations, monitor pacing, and support training and scheduling to meet business needs.

Qualifications

• Previous experience in a restaurant supervisory or management role, preferably in a luxury or upscale hotel or restaurant.
• Strong knowledge of food and beverage service, restaurant operations, and guest relations.
• Passion for providing exceptional and personalized guest service.
• Professional appearance and polished communication skills.

Responsibilities

• Oversee daily front-of-house operations including In Room Dining during assigned shifts, ensuring service is executed smoothly and efficiently.
• Lead, coach, and support Front of House colleagues, including Servers, Hosts, Bussers, Food Runners, and other restaurant team members.
• Maintain a visible presence on the restaurant floor and lead by example in delivering exceptional service.
• Monitor table pacing, reservations, seating flow, ticket times, and overall service efficiency.
• Assist with scheduling and staffing adjustments based on business levels and operational needs.
• Support training, onboarding, coaching, and development of restaurant colleagues.
• Identify opportunities to improve service delivery and communicate recommendations to restaurant leadership.

Skills

Front of House leadership

Staff coaching

Guest relations

Problem solving

Communication skills

Hospitality knowledge

POS systems

Microsoft Office

Education

High school diploma

Hospitality degree (preferred)

Tools

POS systems

Microsoft Office

Job description

Fairmont New Orleans is seeking a dedicated Front of House Supervisor to lead daily service across In Room Dining and restaurant floors. You will coach servers, hosts, bussers, and runners, uphold Fairmont standards, and ensure warmth and efficiency from arrival to departure.

You will maintain menu knowledge, collaborate with the Chef and Culinary team, manage reservations, monitor pacing, and support training and scheduling to meet business needs.