Front Office Leader: Guest Experience & Training

Fairmont; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Fairmont New Orleans, a luxury hotel, seeks a Front Office leader to deliver exceptional guest service across 250 rooms and four F&B venues. Reporting to the Front Office Manager, you will drive standards, oversee reservations for VIPs, and guide staff in training and development.

Ideal candidates bring 2+ years in hotel leadership, strong interpersonal skills, and proficiency with Property management systems, Excel, and MS Office.

Qualifications

• 2+ years in hotel leadership or equivalent supervisory role.
• Proficient with property management systems and MS Office.
• Demonstrated ability to lead under pressure and multi‑task.
• Excellent interpersonal and communication skills, both written and verbal.
• Leadership that supports employee growth and cross‑department collaboration.

Responsibilities

• Lead Front Office team and oversee recruitment of Reception Agents.
• Develop and implement service standards and training programs.
• Handle guest comments and complaints to ensure satisfaction.
• Coordinate with departments to ensure top guest service levels.
• Organize and supervise regular staff trainings and meetings.
• Manage payroll and staffing schedules for Front Office staff.
• Ensure policies, rates and market codes are complied with.
• Support overnight operations and flexible scheduling as needed.

Skills

Leadership

Interpersonal skills

Communication

Multitasking

Education

Hospitality Diploma

Tools

PROPERTYmanager

Excel

Word

Time and Attendance

Watson

Job description

Fairmont New Orleans, a luxury hotel, seeks a Front Office leader to deliver exceptional guest service across 250 rooms and four F&B venues. Reporting to the Front Office Manager, you will drive standards, oversee reservations for VIPs, and guide staff in training and development.

Ideal candidates bring 2+ years in hotel leadership, strong interpersonal skills, and proficiency with Property management systems, Excel, and MS Office.