Luxury Bell Attendant & Guest Experience Champion

Fairmont; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont New Orleans is seeking a guest-focused Bell/Front Office associate to deliver warm, personalized service and assist guests from arrival to departure. You will help with luggage, room orientation, and in-room feature guidance, ensuring a seamless experience.

Responsibilities include coordinating with Front Office, Concierge, Housekeeping, and other teams, handling guest requests promptly, and maintaining security and cleanliness of luggage storage areas. Flexible shifts are required.

Qualifications

• Service-focused personality is essential.
• Ability to work well under pressure in a fast paced environment.
• Excellent communication skills and a professional presentation.
• Ability to work cohesively with fellow colleagues as part of a team.
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.

Responsibilities

• Consistently provide professional, warm, engaging, and personalized service to all guests.
• Welcome every guest entering or departing the hotel with enthusiasm and professionalism.
• Assist guests with luggage and personal belongings.
• Escort guests to their guestrooms and provide orientation to room features and hotel amenities.
• Ensure guests are comfortable operating in-room features and amenities.
• Deliver luggage, guest amenities, packages, messages, and other requested items promptly and accurately.
• Assist guests during check-in and check-out with Front Office coordination.
• Maintain a visible presence at the hotel entrance and lobby to assist guests.
• Assist guests departing by vehicle in coordination with the Door and Valet teams.
• Safely transport, store, and retrieve guest luggage with accurate records.
• Respond to guest requests and provide information on facilities, services, dining, transport, and attractions.
• Work with Concierge to assist with directions, transportation, and local information.

Skills

Service mindset

Communication skills

Teamwork

Professional presentation

Shift flexibility

Calm under pressure

Job description

Fairmont New Orleans is seeking a guest-focused Bell/Front Office associate to deliver warm, personalized service and assist guests from arrival to departure. You will help with luggage, room orientation, and in-room feature guidance, ensuring a seamless experience.

Responsibilities include coordinating with Front Office, Concierge, Housekeeping, and other teams, handling guest requests promptly, and maintaining security and cleanliness of luggage storage areas. Flexible shifts are required.