Luxury Guest Experience Concierge

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairmont New Orleans is seeking a Concierge/Front Desk professional to deliver exceptional guest services in a luxury setting. You will respond to calls, manage bookings in ALICE, and ensure accurate billing for vendors while maintaining the property’s standards.

You will provide detailed information on hours, services, and local attractions, aiming to exceed guest expectations. Flexible schedules, professional presentation, and strong communication are essential.

Qualifications

• Experience in concierge/front office or guest services preferred.
• Excellent verbal and written communication skills.
• Strong knowledge of local dining, entertainment, and attractions.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Respond to all incoming calls with proper etiquette.
• Log and detail guest bookings in ALICE; provide printed itineraries.
• Process billing for third-party vendors daily.
• Prioritize guest attention and uphold Fairmont Brand Standards.
• Foster professional relationships with vendors and guests.
• Explain hotel offerings and local attractions clearly.
• Ensure safety, confidentiality, and reporting of incidents.

Skills

Guest services

Communication

Multitasking

Professionalism

Organizational skills

Education

High school diploma or equivalent

Job description

Fairmont New Orleans is seeking a Concierge/Front Desk professional to deliver exceptional guest services in a luxury setting. You will respond to calls, manage bookings in ALICE, and ensure accurate billing for vendors while maintaining the property’s standards.

You will provide detailed information on hours, services, and local attractions, aiming to exceed guest expectations. Flexible schedules, professional presentation, and strong communication are essential.