Luxury Guest Services Director

Auberge du Soleil; California; On-site; USD 85,000 - 90,000; Full time

Job summary

Auberge du Soleil in California invites a polished Guest Service Manager to lead the Guest Services department within the Rooms Division, reporting to the Director of Rooms. This role oversees Front Office, Concierge, Bell, Valet, and Assistant GSMs to deliver seamless, personalized experiences and Forbes Five-Star service.

The ideal candidate will combine emotional intelligence with strong financial acumen, coach a high-performing team, and cultivate guest loyalty through anticipatory service.

Qualifications

• Minimum of 3–5 years of progressive experience in ultra-luxury hotel or resort operations, including at least 3 years in a management capacity.
• Experience overseeing Front Office, Concierge, Bell, and Valet functions in Forbes Five-Star or AAA Five Diamond environment highly desirable.
• Exceptional leadership, interpersonal communication, and relationship-building skills.
• High emotional intelligence, sound judgment, and ability to remain composed under pressure.
• Proven ability to coach, inspire, and develop team members while maintaining service standards.
• Strong organizational skills and financial literacy with departmental budgets and reporting.

Responsibilities

• Provide leadership and accountability for all Guest Services operations.
• Coach and develop Assistant GSMs and frontline teams.
• Maintain a positive inclusive work environment.
• Partner with Talent & Culture on recruitment and training.
• Manage departmental budgets and performance metrics.
• Oversee daily Front Office, Bell, and Concierge operations.
• Ensure Forbes Five-Star service standards and guest satisfaction.
• Collaborate with other departments to create seamless experiences.
• Lead readiness for emergencies and high-profile guest handling.
• Drive continuous improvement in systems and processes.

Skills

Leadership

Communication

Emotional intelligence

Guest service orientation

Financial acumen

Tools

OPERA

ALICE

WAY

Springer-Miller SMS

Delphi

Job description

Auberge du Soleil in California invites a polished Guest Service Manager to lead the Guest Services department within the Rooms Division, reporting to the Director of Rooms. This role oversees Front Office, Concierge, Bell, Valet, and Assistant GSMs to deliver seamless, personalized experiences and Forbes Five-Star service.

The ideal candidate will combine emotional intelligence with strong financial acumen, coach a high-performing team, and cultivate guest loyalty through anticipatory service.