VIP Guest Experience Supervisor

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Fontainebleau Miami Beach in Florida is seeking a VIP Services Supervisor to lead the VIP services team, ensuring premier guest experiences on a luxury level.

You will handle reservations for accommodations and dining, create and maintain guest profiles, resolve concerns, and supervise scheduling and staff performance to uphold the property's high standards. Strong communication and problem-solving skills, a personable approach, and bilingual abilities are essential to delight our guests.

Qualifications

• High school education or equivalent.
• College degree preferred.
• Minimum one year of supervisory experience in VIP or concierge services.
• Bilingual skills are highly desirable.

Responsibilities

• Oversee VIP services staff to ensure quality standards and guest satisfaction.
• Make reservations for rooms, restaurants and related services upon guest request.
• Create and maintain guest personal profiles for personalized service.
• Resolve guest concerns and implement appropriate resolutions.
• Schedule labor and assign work for efficient operations.
• Supervise staff to ensure compliance with company policies.

Skills

Staff supervision

Guest relations

Concierge experience

Bilingual

Education

High school diploma or equivalent

College degree preferred

Job description

Fontainebleau Miami Beach in Florida is seeking a VIP Services Supervisor to lead the VIP services team, ensuring premier guest experiences on a luxury level.

You will handle reservations for accommodations and dining, create and maintain guest profiles, resolve concerns, and supervise scheduling and staff performance to uphold the property's high standards. Strong communication and problem-solving skills, a personable approach, and bilingual abilities are essential to delight our guests.