Senior Luxury Guest Relations Leader

The Manner; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

The Manner in New York, NY seeks a Guest Relations Manager to enrich the guest experience through exceptional luxury service standards. You will oversee the guest journey, ensuring that every interaction reflects our expectations and objectives, while leading the Guest Relations and Front Office teams.

The ideal candidate possesses a Bachelor's degree in Hospitality Management and at least 5 years of leadership experience in luxury hotel settings. This role requires strong communication skills and emotional intelligence, as well as flexibility in scheduling.

Qualifications

• Minimum of 5 years of progressive leadership experience in luxury hotel operations.
• Demonstrated success leading luxury service cultures and improving guest satisfaction metrics.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead and develop Guest Relations, Front Office, and Concierge teams.
• Manage guest lifecycle from pre-arrival to departure, ensuring a luxury experience.
• Own and drive Guest Satisfaction Survey results and overall guest satisfaction performance.

Skills

Luxury service culture leadership

Guest satisfaction improvement

Strong communication skills

Emotional intelligence

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Job description

The Manner in New York, NY seeks a Guest Relations Manager to enrich the guest experience through exceptional luxury service standards. You will oversee the guest journey, ensuring that every interaction reflects our expectations and objectives, while leading the Guest Relations and Front Office teams.

The ideal candidate possesses a Bachelor's degree in Hospitality Management and at least 5 years of leadership experience in luxury hotel settings. This role requires strong communication skills and emotional intelligence, as well as flexibility in scheduling.