Luxury Front Desk Concierge — Guest Experience Leader

ADP, Inc.; New York (NY); In loco; USD 34.000 - 49.000; Tempo pieno

Descrizione del lavoro

Casa Cipriani New York, a private members club and luxury hotel, seeks a Front Desk Agent to join the Front Office team. You will be the first point of contact, delivering a highly personalized arrival and departure experience in line with our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.

The role includes check-in/out, reservations management, payments, and ensuring guest confidentiality while coordinating with Guest Services, Housekeeping, and F&B teams.

Competenze

• High school diploma or equivalent; hospitality or related field preferred.
• Experience in a luxury hotel, private club, or high-end hospitality environment preferred.
• Proficiency with Opera Cloud; SevenRooms experience a plus.

Mansioni

• Deliver a warm, refined arrival and departure experience for guests and members.
• Manage check-in/check-out, guest profiles, billing and reservations with accuracy.
• Process payments and maintain real-time room availability and system integrity.
• Utilize Opera Cloud, SevenRooms and related platforms to manage reservations and preferences.
• Maintain a polished, guest-ready front desk environment reflecting luxury standards.

Conoscenze

High school diploma

Luxury hospitality experience

Opera Cloud

SevenRooms

Verbal communication

Written communication

Organization

Multitasking

Flexibility

Formazione

High school diploma

Strumenti

Opera Cloud

SevenRooms

Descrizione del lavoro

Casa Cipriani New York, a private members club and luxury hotel, seeks a Front Desk Agent to join the Front Office team. You will be the first point of contact, delivering a highly personalized arrival and departure experience in line with our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.

The role includes check-in/out, reservations management, payments, and ensuring guest confidentiality while coordinating with Guest Services, Housekeeping, and F&B teams.