Luxury Guest Experience Leader

Salamander Employer DC, LLC; Washington (District of Columbia); On-site; USD 68,000 - 73,000; Full time

Job summary

Salamander Employer DC, LLC is seeking a Guest Experience Manager in Washington, DC. This full-time role oversees the concierge desk, Guest Experience Curators, and front office teams to deliver luxury service and seamless guest experiences.

The position emphasizes VIP guest handling, pre-arrivals coordination, staff leadership, and maintaining brand standards. Requires 3–5 years in luxury hotel front office management and strong communication skills.

Qualifications

• Bachelor's degree in hospitality management or related field preferred.
• Minimum 3-5 years of management experience in luxury hotel front office operations.
• Proficient in English; strong written and verbal communication.

Responsibilities

• Oversee concierge desk and guest relations teams to deliver luxury service.
• Coordinate pre-arrivals, VIP requests, and personalized itineraries.
• Maintain knowledge of local experiences and partner with vendors to enhance guest stays.
• Lead and coach team members to meet brand standards and service excellence.

Skills

Guest relations

Communication skills

Leadership

Front office operations

Hospitality knowledge

Computer skills

Education

Bachelor's degree in hospitality management

3-5 years luxury hotel front office management

Job description

Salamander Employer DC, LLC is seeking a Guest Experience Manager in Washington, DC. This full-time role oversees the concierge desk, Guest Experience Curators, and front office teams to deliver luxury service and seamless guest experiences.

The position emphasizes VIP guest handling, pre-arrivals coordination, staff leadership, and maintaining brand standards. Requires 3–5 years in luxury hotel front office management and strong communication skills.