Guest Service Agent I

Salamander DC, LLC; United States; On-site; USD 22,500 - 27,500; Full time

Job summary

Salamander DC, LLC is looking for a Guest Service Agent I to join our Washington, DC team. The role involves ensuring an exceptional guest experience during arrival and departure, while managing guest feedback and processing charges.

Qualified candidates will have prior front office experience in a hotel, particularly in the luxury sector, along with strong communication skills. Proficiency in Microsoft Office and a Bachelor’s degree in Hospitality or a related field are preferred.

Qualifications

• Prior experience in hotel front office operations, preferably in the luxury segment.
• Ability to work a flexible schedule including early mornings, late nights, weekends, and holidays.

Responsibilities

• Ensure a delightful, seamless arrival and departure experience.
• Handle all guest compliments, comments, observations, and complaints effectively.
• Process guest charges and payments accurately.

Skills

Excellent communication skills

Strong computer skills

Fluency in English

Hospitality knowledge

Education

Bachelor's degree in Hospitality or related field

Tools

Microsoft Office

Springer Miller Systems

Job description

Guest Service Agent I

Full Time – Salamander DC, Washington, DC, US

Salary Range: $25.00 to $25.00 annually

The Guest Service Agent reports to the Front Office Manager.

Essential Functions

• Ensure a delightful, seamless arrival and departure experience.
• Handle all guest compliments, comments, observations, and complaints timely and effectively, achieving full guest satisfaction.
• Communicate all guest compliments, comments, observations, and complaints to relevant departments and ensure follow‑up.
• Process guest charges and payments accurately.
• Proactively build guest history.
• Accurately communicate information and guest requests by Front of House team members.
• Work with all Front of House colleagues to achieve continuous, seamless service.
• Ensure professional, efficient handling of reservation requests and encourage day‑to‑day upselling of guest accommodation.
• Perform other duties assigned by the managers.

Requirements

• Prior experience in hotel front office operations, with strong preference for experience in the luxury segment.
• Excellent communication skills; fluency in English is required.
• Ability to work a very flexible schedule, including early mornings, late nights, overnights, weekends, and holidays.
• Strong computer skills; expertise in Microsoft Office (Word, PowerPoint, Excel) is required; experience with Springer Miller Systems is preferred.
• A Bachelor’s degree in Hospitality or a related field is preferred.