Front Office Supervisor - Guest Experience Leader

Salamander Charleston Employer Llc; Charleston (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Salamander Hotels & Resorts in Charleston, SC seeks an experienced Front Office Manager to oversee the Front Desk, PBX and guest services, ensuring smooth operations and exceptional guest satisfaction.

You will lead multi-department coordination, manage staffing, training, and uphold the hotel’s service standards, Vision and Core Values. A supervisory background in hotel management is required, with strong communication and problem-solving skills.

Qualifications

• Excellent communication skills, both written and spoken.
• Ability to supervise Front Desk and PBX teams.
• Strong guest service orientation.
• Ability to manage staffing and training.

Responsibilities

• Supervise Front Desk and PBX teams in the manager's absence.
• Ensure adequate staffing to meet daily demands.
• Provide daily line-ups communicating business needs.
• Maintain staff knowledge of hotel services and hours.
• Deliver exceptional service to guests.
• Support training and development of Guest Service Agents.
• Uphold Vision, Mission and Core Values.

Skills

Communication skills

Written & verbal communication

Guest service mindset

Team leadership

Conflict resolution

Flexibility

Staff training

Education

ServSafe Alcohol Certification (SC)

ABL Server License (SC)

Job description

Salamander Hotels & Resorts in Charleston, SC seeks an experienced Front Office Manager to oversee the Front Desk, PBX and guest services, ensuring smooth operations and exceptional guest satisfaction.

You will lead multi-department coordination, manage staffing, training, and uphold the hotel’s service standards, Vision and Core Values. A supervisory background in hotel management is required, with strong communication and problem-solving skills.