Luxury Guest Experience Host

Hermès Paris; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Job summary

The Hermès Maison Madison Flagship Boutique in New York seeks a Hospitality Ambassador to create an effortless luxury environment, greeting clients and supporting the sales team throughout the shopping journey.

You will manage floor traffic, assist with shopping needs, and provide high-touch hospitality while coordinating with concierge and sales colleagues in a fast-paced luxury setting. Prior luxury retail or concierge experience is preferred.

Qualifications

• Excellent customer service in luxury retail or hospitality settings.
• Ability to greet clients and manage flow on a fast-paced floor.
• Willingness to work a flexible schedule and stand for long periods.

Responsibilities

• Greet and welcome clients at entry; guide them to sales areas.
• Support with all hospitality elements during the selling ceremony.
• Assist with bags, taxis, and directions; coordinate with Concierge as needed.
• Maintain a hospitable, attentive, courteous service standard.

Skills

Hospitality

Customer service

Communication

Teamwork

Proactivity

Other languages

Job description

The Hermès Maison Madison Flagship Boutique in New York seeks a Hospitality Ambassador to create an effortless luxury environment, greeting clients and supporting the sales team throughout the shopping journey.

You will manage floor traffic, assist with shopping needs, and provide high-touch hospitality while coordinating with concierge and sales colleagues in a fast-paced luxury setting. Prior luxury retail or concierge experience is preferred.