Luxury Sales Supervisor: Elevate Client Experience

Hermès; New York (NY); On-site; USD 80,800,000 - 89,116,000; Full time

Benefits offered by this job

Commission & bonus

Medical insurance

Dental & Vision

Life Insurance

Paid time off

Parental leave

401(k)

Product discount

EAP

Wellbeing days

Job summary

Hermès Madison Flagship Boutique in New York seeks a Selling Supervisor to drive sales and deliver Hermès service standards in a fast-paced luxury environment. You will report to the Senior Floor Director and collaborate with the sales and selling support teams to enhance the client experience on the floor.

Key duties include meeting monthly and annual sales targets, managing the selling floor, processing transactions, upholding asset protection, and delivering outstanding customer service.

Qualifications

• 2+ years of experience in sales or supervisory capacity, luxury environment preferred.
• Strong leadership and communication skills.
• Even-tempered with ability to continuously multi-task.
• Self-starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Ability to lift between 0-25 lbs. without assistance.

Responsibilities

• Meet monthly and annual sales goals as part of the boutique team.
• Organize and prioritize the selling floor to support sales and client experience; stock items per VM guidelines.
• Process transactions accurately; manage till and POS procedures; assist with after-sales service.
• Uphold asset protection procedures, including opening/closing, log controls, and ticketing.
• Deliver high-level customer service with prompt and friendly greetings and packaging support.

Skills

Sales experience

Leadership

Customer service

Multi-tasking

Communication

Independent

Tools

POS system

CRM

Job description

Hermès Madison Flagship Boutique in New York seeks a Selling Supervisor to drive sales and deliver Hermès service standards in a fast-paced luxury environment. You will report to the Senior Floor Director and collaborate with the sales and selling support teams to enhance the client experience on the floor.

Key duties include meeting monthly and annual sales targets, managing the selling floor, processing transactions, upholding asset protection, and delivering outstanding customer service.