Luxury Sales & Client Experience Specialist

Hermès Paris; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Job summary

Hermès Paris in New York is seeking a Selling and Service Specialist to support front and back of house operations and uphold the Hermès standard of service. You will process transactions, support CRM, and assist in organizing client appointments and events in a fast-paced luxury boutique.

The role requires 1 year of luxury retail experience, strong communication, and attention to detail. Daily activities include POS processing, client interaction, and post-sale follow-up to ensure timely

Qualifications

• 1 year of selling and retail experience, preferably in luxury environments.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced setting and handle cash/COS duties.

Responsibilities

• Assist top sales specialists by organizing gifting initiatives and client experiences.
• Support sales team to reach monthly goals and prep for in-store appointments.
• Process sales at POS, manage charge sends and transfers, and ensure accurate CRM entries.

Skills

Customer service

POS familiarity

Communication skills

Multi-tasking

Organizational skills

Tools

Microsoft Office

Retail Operating Systems

POS functions

Job description

Hermès Paris in New York is seeking a Selling and Service Specialist to support front and back of house operations and uphold the Hermès standard of service. You will process transactions, support CRM, and assist in organizing client appointments and events in a fast-paced luxury boutique.

The role requires 1 year of luxury retail experience, strong communication, and attention to detail. Daily activities include POS processing, client interaction, and post-sale follow-up to ensure timely