Luxury Guest Experience Concierge

BoF Careers; Aventura, FL; On-site; USD 42,000 - 56,000; Full time

Job summary

Ralph Lauren Corporation in New York is seeking a Guest Services Coordinator to elevate the in-store client experience through hospitality services and collaboration with selling teams.

This role focuses on serving clients during shopping, maintaining brand presentation, coordinating logistics for food and beverage service, and helping build lasting relationships with internal and external guests.

Qualifications

• Well-developed written and verbal communication skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Takes pride in personal presentation and attention to detail.
• Strong organizational skills and ability to multi-task.
• Ability to multi-task, work in a fast paced environment.
• Self-starter/proactive mindset.

Responsibilities

• Actively participate in team initiatives, supporting across Hospitality functions when needed.
• Develop meaningful and profitable relationships with internal and external clients over the phone.
• Facilitates sales via phone calls or electronic communication when appropriate or connects the client to the appropriate sales professional to take over the sale.
• Becomes an expert on product in store to relay product knowledge to clients via phone or electronic communication.
• Facilitates customers' shopping experience through various services (assisting as needed, transportation service, concierge, etc.).
• Assist in various promotional mailing projects and Marketing/PR events.
• Provide assistance on the floor at any given time to support other departments based on store needs.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Organizational skills

Multi-tasking

Self-starter

Product knowledge

MS Office proficiency

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ralph Lauren Corporation in New York is seeking a Guest Services Coordinator to elevate the in-store client experience through hospitality services and collaboration with selling teams.

This role focuses on serving clients during shopping, maintaining brand presentation, coordinating logistics for food and beverage service, and helping build lasting relationships with internal and external guests.