Luxury Guest Experience Coordinator

Ralph Lauren; Aventura, FL; On-site; USD 33,000 - 42,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Guest Services Coordinator to manage in-store hospitality and client experiences, supporting the sales teams and developing relationships with clients through the execution of hospitality needs in the Guest Kitchen.

The role requires strong communication, product knowledge, and the ability to facilitate a seamless shopping experience for clients while maintaining brand standards.

Qualifications

• Excellent written and verbal communication skills.
• Ability to greet clients and provide exceptional customer service.

Responsibilities

• Actively participate in team initiatives, supporting across Hospitality functions when needed.
• Develop meaningful and profitable relationships with internal and external clients via phone or electronic communication.
• Becomes an expert on in-store product to relay knowledge and availability to clients via phone or electronic communication.
• Assist with customer shopping experiences and services (transportation, concierge, etc.).
• Prepare store for opening and closing per company guidelines.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Professional presentation

Multitasking

Problem solving

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ralph Lauren Corporation is seeking a Guest Services Coordinator to manage in-store hospitality and client experiences, supporting the sales teams and developing relationships with clients through the execution of hospitality needs in the Guest Kitchen.

The role requires strong communication, product knowledge, and the ability to facilitate a seamless shopping experience for clients while maintaining brand standards.