Seasonal Guest Experience & Hospitality Coordinator

Ralph Lauren; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Guest Services Coordinator in New York to elevate the in-store client experience. You will lead hospitality services across the store, support sales teams, and build meaningful client relationships while ensuring brand standards are followed.

Responsibilities include greeting clients, product knowledge sharing, coordinating with shipping and alterations, and assisting with marketing events.

Qualifications

• Well-developed written and verbal communication skills.
• Excellent interpersonal skills with the ability to build relationships.
• Strong presentation and personal appearance standards.
• Organizational and multi-tasking abilities in a fast-paced store environment.
• Proficiency with basic computer tools (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Greet clients and provide exceptional customer service while shopping.
• Own hospitality needs in-store and support the selling teams.
• Develop meaningful relationships with internal and external clients by phone or email.
• Relay product knowledge and availability to clients via phone or electronic communication.
• Coordinate with Shipping/Receiving for deliveries and product requests.
• Support Alterations processes and shop dates with timely deliveries.
• Assist in promotional mailing projects and Marketing/PR events.

Skills

Written & verbal communication

Interpersonal skills

Customer service

Product knowledge

Organizational skills

Multi-tasking

Self-motivation

Computer skills (Word/Excel/Outlook)

Professional presentation

Job description

Ralph Lauren Corporation is seeking a Guest Services Coordinator in New York to elevate the in-store client experience. You will lead hospitality services across the store, support sales teams, and build meaningful client relationships while ensuring brand standards are followed.

Responsibilities include greeting clients, product knowledge sharing, coordinating with shipping and alterations, and assisting with marketing events.