Luxury Guest Experience Specialist

BoF Careers; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Ralph Lauren Corporation in New York City seeks a Guest Services Coordinator to manage hospitality services and enhance the in-store client experience. You will support selling teams and execute food and beverage services for clients while developing profitable client relationships through the store's hospitality offerings.

As the in-store hospitality expert, you will uphold brand guidelines, ensure top-tier service, and coordinate with related departments to deliver a seamless shopping

Qualifications

• Excellent written and verbal communication skills.
• Ability to build and maintain strong working relationships.
• Strong attention to detail and personal presentation.
• Excellent organizational and multi-tasking abilities.
• Proactive mindset with ability to work in a fast-paced environment.
• Relevant work experience in customer-facing roles preferred.

Responsibilities

• Greet every client and provide exceptional customer service.
• Maintain a welcoming environment and assist clients across departments.
• Coordinate with Shipping and Receiving on deliveries and product requests.
• Assist with store opening/closing, cash wrap operations and merchandising tasks.
• Support sales professionals to ensure smooth transactions and shopping experiences.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Multi-tasking

Proactive mindset

Customer service

Microsoft Office

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ralph Lauren Corporation in New York City seeks a Guest Services Coordinator to manage hospitality services and enhance the in-store client experience. You will support selling teams and execute food and beverage services for clients while developing profitable client relationships through the store's hospitality offerings.

As the in-store hospitality expert, you will uphold brand guidelines, ensure top-tier service, and coordinate with related departments to deliver a seamless shopping