Luxury Client Experience Specialist

Ralph Lauren; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Ralph Lauren in New York is seeking a Guest Services Coordinator to own in-store hospitality and client experience, supporting the sales team and ensuring monthly goals are met. You will manage food and beverage service for clients shopping with staff and develop meaningful relationships with internal and external clients.

You will present products, follow brand guidelines, greet customers, assist with store opening/closing, and coordinate with various departments to maintain a welcoming

Qualifications

• Well-developed written and verbal communication skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Takes pride in personal presentation and attention to detail.
• Strong organizational skills and ability to multi-task.
• Ability to multi-task in a fast-paced environment.
• Self-starter/proactive mindset.
• Computer skills: Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Actively participate in team initiatives, supporting across Hospitality functions when needed.
• Develop meaningful and profitable relationships with internal and external clients over the phone.
• Facilitates sales via phone calls or electronic communication when appropriate or connects the client to the appropriate sales professional.
• Becomes an expert on product in store to relay product knowledge and availability to clients via phone or electronic communication.
• Facilitates customers' shopping experience through various services (assisting as needed, transportation service, concierge, etc.).
• Support corporate and store-to-store product requests ensuring effective documentation and tracking.
• Establish innovative practices to enhance behaviors that exceed the service and product request expectations of internal and external customers.
• Assist with celebrity dressing and other marketing/PR requests.
• Greet every client, provide exceptional customer service while assisting them in their individual shopping needs.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Prepare store for opening and closing, including cash wraps, merchandising, and housekeeping.
• Provide support to sales professionals to ensure smooth transactions and shopping experiences.
• Direct all phone calls and questions to appropriate areas of store.
• Coordinate with Shipping and Receiving on customer sends/deliveries and new product receipt.
• Knowledge of Alterations procedures, pricing and current shop dates.

Skills

Interpersonal skills

Written and verbal communication

Attention to detail

Multi-tasking

Proactive mindset

Customer service

Brand and product knowledge

Computer skills

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ralph Lauren in New York is seeking a Guest Services Coordinator to own in-store hospitality and client experience, supporting the sales team and ensuring monthly goals are met. You will manage food and beverage service for clients shopping with staff and develop meaningful relationships with internal and external clients.

You will present products, follow brand guidelines, greet customers, assist with store opening/closing, and coordinate with various departments to maintain a welcoming