Luxury Brand Sales Specialist – Customer Experience

Brobston Group; New York (NY); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Above-market time off

Hybrid working arrangements

Incentive pay

Learning opportunities

Job summary

Ralph Lauren Corporation is seeking a Sales Professional for an in-store role in New York. You will deliver exceptional customer service, build client relationships and drive sales across Ralph Lauren lifestyles.

You will develop product knowledge, participate in events and maintain a professional appearance. This role emphasizes a strong customer focus, team collaboration and brand representation in a dynamic retail environment.

Qualifications

• Customer service experience preferred.
• Strong written and verbal communication.
• Excellent interpersonal skills and ability to build relationships.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a high-pressure environment.
• Self-starter with a desire to learn.
• Positive energy and passion for people.
• Proficient in English; other languages a plus.
• Proficient with Word, Excel, PowerPoint, Workday and Outlook.

Responsibilities

• Provide exceptional customer service and hospitality by greeting, listening and assisting customers and demonstrating product knowledge.
• Elevate in-store experience by delivering memorable moments to customers.
• Maintain customer correspondence to build and enhance relationships and drive sales.
• Drive full-price volume across Ralph Lauren lifestyles.
• Utilize technology and virtual selling for outreach to clients and product breadth.
• Develop strong product knowledge across the RL Lifestyle catalogues.
• Be informed about company history, current events and RL information.
• Maintain professional appearance and grooming per RL standards.
• Assist with inventory, events and special projects; open/close duties as needed.
• Communicate with store management and corporate partners.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multi-tasking

Learning mindset

English proficiency

Tech literacy

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren Corporation is seeking a Sales Professional for an in-store role in New York. You will deliver exceptional customer service, build client relationships and drive sales across Ralph Lauren lifestyles.

You will develop product knowledge, participate in events and maintain a professional appearance. This role emphasizes a strong customer focus, team collaboration and brand representation in a dynamic retail environment.