Guest Experience & Store Operations Specialist

BoF Careers; Boston (MA); On-site; USD 49,594,000 - 63,370,000; Full time

Job summary

Ralph Lauren Corporation in Boston seeks a customer-focused associate to deliver an elevated luxury shopping experience. You will assist guests, guide product choices, and support the sales team to ensure seamless service across departments.

The role requires 1–2 years in luxury retail or premium customer service, excellent communication, and a high level of organization. A positive, collaborative attitude and professional presentation are essential.

Qualifications

• Experience in luxury retail or high-end customer service preferred.
• Strong communication and interpersonal skills.
• Detail-oriented, highly organized and able to multitask.
• Collaborative team player with a customer-first mindset.

Responsibilities

• Assist guests with shopping needs and provide exceptional service across store departments.
• Greet clients, guide to products, and support sales team to create an
• Maintain a clean, welcoming sales floor and fitting rooms.
• Process transactions, handle returns and exchanges per store policy.
• Direct calls and inquiries to appropriate team members.
• Support other departments as needed to ensure an outstanding guest experience.

Job description

Ralph Lauren Corporation in Boston seeks a customer-focused associate to deliver an elevated luxury shopping experience. You will assist guests, guide product choices, and support the sales team to ensure seamless service across departments.

The role requires 1–2 years in luxury retail or premium customer service, excellent communication, and a high level of organization. A positive, collaborative attitude and professional presentation are essential.