Luxury Guest Experience Concierge

Kerzner International; San Jose (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Kerzner International in San Jose is hiring a Reception Concierge committed to providing high-end service at our luxury resort. This ambassador role excels in anticipating guest needs and ensuring seamless check-in and check-out experiences. Ideal candidates will have 1-2 years of customer service experience, excellent communication skills, and a passion for delivering unforgettable moments.

Join us in creating exceptional guest memories while thriving in a vibrant and dynamic luxury environment requiring proactive engagement.

Qualifications

• 1-2 years of experience in customer service is required.
• Fluent English speaking is a must.
• Outstanding communication and interpersonal skills needed.
• Ability to work under pressure and maintain organization.

Responsibilities

• Serve as an ambassador ensuring guests receive exceptional service.
• Manage check-ins and check-outs seamlessly for guests.
• Coordinate luxury transportation and handle guest complaints.

Skills

Customer Service

Communication Skills

Organization Skills

Problem-Solving

Interpersonal Skills

Tools

MS Office

ALICE

OPERA

Job description

Kerzner International in San Jose is hiring a Reception Concierge committed to providing high-end service at our luxury resort. This ambassador role excels in anticipating guest needs and ensuring seamless check-in and check-out experiences. Ideal candidates will have 1-2 years of customer service experience, excellent communication skills, and a passion for delivering unforgettable moments.

Join us in creating exceptional guest memories while thriving in a vibrant and dynamic luxury environment requiring proactive engagement.