Guest-Centric Resort Manager | Lead Operations & Experience

Kerzner International; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Kerzner International seeks a Guest-focused Resort Manager to support the GM by directing daily operations and strategic planning across F&B, Rooms, Events, Spa, and more. The role emphasizes guest experience, staff development, and profitability while ensuring compliance with health and safety standards.

The successful candidate will lead diverse teams, partner with Sales & Marketing, and uphold brand standards to deliver memorable luxury guest experiences.

Qualifications

• Bachelor's degree in Hotel & Business Management.
• Minimum 5+ years in hotel management leadership roles.
• Experience in the United States market is required.
• Strong leadership, communication and guest-service focus.
• Background in F&B and hotel operations.

Responsibilities

• Oversee daily resort operations and provide strategic direction for all departments.
• Allocate responsibilities and manage a large workforce for efficiency.
• Monitor budgets, analyze financials and drive revenue growth.
• Collaborate with Sales & Marketing to promote services.
• Ensure compliance with health, safety, and licensing regulations.
• Lead learning and development plans for operational teams.

Skills

Leadership

Communication

English fluency

Problem solving

Business mindset

Education

Bachelor's degree in Hotel & Business Management

Tools

Microsoft Office

Opera

Micros

Job description

Kerzner International seeks a Guest-focused Resort Manager to support the GM by directing daily operations and strategic planning across F&B, Rooms, Events, Spa, and more. The role emphasizes guest experience, staff development, and profitability while ensuring compliance with health and safety standards.

The successful candidate will lead diverse teams, partner with Sales & Marketing, and uphold brand standards to deliver memorable luxury guest experiences.