Luxury Guest Experience Concierge

Four Seasons; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Complimentary accommodation at other 4

Complimentary Dry Cleaning forEmployee

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Surf Club in Surfside near Miami Beach seeks a Guest Experience Ambassador for the Front Office team. You will be the first and last impression, understanding guests’ preferences and delivering personalized, seamless experiences with creativity and organization.

This role requires passion for best-in-class service, the ability to handle unique requests, and a commitment to luxury hospitality. Working hours include days, evenings, weekends, and holidays, with competitive benefits and

Qualifications

• Front office experience in a luxury hotel.
• Strong organization and communication skills.
• Creative and resourceful problem-solving abilities.

Responsibilities

• Anticipate arrivals and prepare for departures.
• Manage transportation requests.
• Coordinate with departments to ensure seamless stays for guests.
• Engage with Elite guests and manage special requests.
• Identify opportunities to personalize guest stays and exceed expectations.

Skills

Front desk experience

Luxury hospitality

Organization

Communication

Problem-solving

Job description

Four Seasons Surf Club in Surfside near Miami Beach seeks a Guest Experience Ambassador for the Front Office team. You will be the first and last impression, understanding guests’ preferences and delivering personalized, seamless experiences with creativity and organization.

This role requires passion for best-in-class service, the ability to handle unique requests, and a commitment to luxury hospitality. Working hours include days, evenings, weekends, and holidays, with competitive benefits and