Luxury Hotel Butler: Personal Concierge

Four Seasons; Miami Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Complimentary Accommodation at other F

Complimentary Employee Meals

Complimentary Parking

Excellent Training and Development

Job summary

Four Seasons Hotel at The Surf Club in Surfside, Miami Beach, seeks a dedicated butler to deliver personalized service and create exceptional experiences throughout the guest journey. This ambassador role anticipates guest needs, coordinates with hotel departments, and reflects the luxury, care, and hospitality synonymous with Four Seasons.

Responsibilities include welcoming guests, handling requests, recording preferences, coordinating with multiple departments, and promoting facilities to

Qualifications

• Previous experience in luxury hospitality or customer-facing roles.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Welcome guests warmly and interact with them in a professional, courteous, and personalized manner.
• Handle guest requests, inquiries, and concerns promptly and effectively, both in person and over the phone.
• Collect and record guest preferences to enhance future stays and create memorable experiences.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Promote hotel facilities, services, and amenities while identifying opportunities to elevate the guest experience.
• Meet, assist, and personally thank guests throughout their stay and upon departure.
• Work collaboratively and professionally with colleagues and leadership to achieve operational excellence and guest satisfaction.

Job description

Four Seasons Hotel at The Surf Club in Surfside, Miami Beach, seeks a dedicated butler to deliver personalized service and create exceptional experiences throughout the guest journey. This ambassador role anticipates guest needs, coordinates with hotel departments, and reflects the luxury, care, and hospitality synonymous with Four Seasons.

Responsibilities include welcoming guests, handling requests, recording preferences, coordinating with multiple departments, and promoting facilities to