Guest Experience Ambassador

Four Seasons; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Complimentary accommodation at other 4

Complimentary Dry Cleaning forEmployee

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Surf Club in Surfside near Miami Beach seeks a Guest Experience Ambassador for the Front Office team. You will be the first and last impression, understanding guests’ preferences and delivering personalized, seamless experiences with creativity and organization.

This role requires passion for best-in-class service, the ability to handle unique requests, and a commitment to luxury hospitality. Working hours include days, evenings, weekends, and holidays, with competitive benefits and

Qualifications

• Front office experience in a luxury hotel.
• Strong organization and communication skills.
• Creative and resourceful problem-solving abilities.

Responsibilities

• Anticipate arrivals and prepare for departures.
• Manage transportation requests.
• Coordinate with departments to ensure seamless stays for guests.
• Engage with Elite guests and manage special requests.
• Identify opportunities to personalize guest stays and exceed expectations.

Skills

Front desk experience

Luxury hospitality

Organization

Communication

Problem-solving

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About The Role

The Guest Experience Ambassador is an integral part of the Front Office Team, and reports to the Assistant Guest Experience Manager. This department is the first and last impression. Understanding the Four Seasons guests, their preferences, and what is required to make their stays personalized, seamless and memorable is most important in this role. It requires a passion for delivering the best-in-class service, creativity, organization and knowing how to deliver on even the most challenging and unique requests.

What You Will Do

• Anticipate arrivals and prepare for departures
• Manage transportation requests
• Communicate effectively with all departments on guests' stays, previous experiences and important information
• Connect with Elite guests, high-profile individuals, and guests requiring special attention, ensure Elite guest protocols for arrival are consistently executed
• Find opportunities to create a more personalized stay, or to be able to surpass the guest expectations.

What You Will Bring

• Previous front office experience in a luxury environment
• Organization skills, operation knowledge and effective communication
• Creative and resourceful problem-solving skills

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours

• Full Time (Days, evenings, weekends and holidays).

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affinitiative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal