Luxury Guest Experience Concierge

Houstonian; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking a Guest Services Agent to create luxury guest experiences, welcome visitors, and manage arrival and departure services. You will collaborate with multiple departments to ensure seamless check-ins, billing, and information services.

This role requires excellent communication, the ability to multitask, and a calm, guest-focused demeanor in a fast-paced environment. Nights, weekends, and holidays may be required.

Qualifications

• High School Diploma or GED preferred.
• Excellent verbal and written communication skills.
• Must be able to multi-task with strong attention to detail.
• Ability to work in a fast-paced, high-pressure environment.
• Proficient in English.

Responsibilities

• Oversee guests' first impression upon arrival and handle all special requests.
• Main point of contact and communication with guests throughout stay.
• Answer guest questions using awareness of services, products, events, and hotel happenings.
• Taking ownership of guest related issues using problem solving skills to find creative ways to rectify issues while building relationships.
• Communicate guest issues and preferences to managers and other departments to ensure proper follow up and learnings.
• Ensure departure experiences are smooth and all billing handled efficiently.
• Book and sell room reservations while guiding future guests on best room product and hotel activities that meet their specific needs.
• Assist monitoring our fire safety systems and executing emergency procedures.
• Complete checklist of day-to-day tasks while multitasking assisting guests in the lobby.

Skills

Excellent verbal and written verbal/WR

English language proficiency

Multi-tasking

Attention to detail

Organization

Fast-paced environment

Education

High School Diploma or GED

Job description

The Houstonian Hotel, Club & Spa is seeking a Guest Services Agent to create luxury guest experiences, welcome visitors, and manage arrival and departure services. You will collaborate with multiple departments to ensure seamless check-ins, billing, and information services.

This role requires excellent communication, the ability to multitask, and a calm, guest-focused demeanor in a fast-paced environment. Nights, weekends, and holidays may be required.