Club Concierge & Member Services

Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Houstonian Hotel, Club & Spa is seeking a Front Desk Member Services Associate in Houston, TX. You will welcome members and guests, answer inquiries, and escort guests as needed while maintaining the venue’s luxury standards and discretion.

The role requires strong communication, multi-tasking, and a polished appearance. Training will cover club knowledge and guest services to ensure exceptional experiences.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized in a front desk setting.
• Professional appearance and respectful demeanor expected.

Responsibilities

• Meet and greet members and their guests as they enter the club.
• Answer phones with a friendly tone using standard greeting.
• Assist members in class selection and inform them of class schedules.
• Maintain inventory and keep front desk stocked.
• Provide courteous service and uphold luxury standards and discretion.

Skills

Customer service

Verbal and written communication

Multitasking

Professional appearance

Education

High school diploma

Job description

Houstonian Hotel, Club & Spa is seeking a Front Desk Member Services Associate in Houston, TX. You will welcome members and guests, answer inquiries, and escort guests as needed while maintaining the venue’s luxury standards and discretion.

The role requires strong communication, multi-tasking, and a polished appearance. Training will cover club knowledge and guest services to ensure exceptional experiences.