Luxury Guest Concierge & City Experience Curator

Houstonian; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking a Concierge at our front desk in Houston, TX. The Concierge builds relationships with guests before, during, and after their stay, curates customized luxury experiences, and serves as a city ambassador with recommendations for sights, dining, and activities.

Responsibilities include handling guest requests, coordinating with departments and vendors, and assisting with reservations while maintaining discretion and professionalism at all times.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Able to remain poised in a fast-paced, high-pressure environment.
• Able to multi-task with multiple priorities and strong attention to detail.
• Must communicate frequently with many departments to assist guest requests.

Responsibilities

• Regularly customize guest experiences using anticipation and adaptability.
• Be main point of contact with guests throughout their stay.
• Book transportation and arrange amenities to enhance stays.
• Collaborate with multiple departments and vendors to create luxury experiences.
• Respond to guest requests with professional, proactive solutions.

Skills

Guest relations

Communication

Multitasking

Problem solving

Attention to detail

English fluency

Education

High School Diploma or equivalent

Job description

The Houstonian Hotel, Club & Spa is seeking a Concierge at our front desk in Houston, TX. The Concierge builds relationships with guests before, during, and after their stay, curates customized luxury experiences, and serves as a city ambassador with recommendations for sights, dining, and activities.

Responsibilities include handling guest requests, coordinating with departments and vendors, and assisting with reservations while maintaining discretion and professionalism at all times.