Lead Concierge: Elevate Luxury Guest Experiences

SmartRecruiters, Inc.

Aspen (CO)

On-site

USD 60,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Paid time off

Medical/Dental/Vision plans

401(k) with employer contribution

Employee stay discounts

Job summary

Hotel Jerome, Auberge Collection in Aspen, Colorado, seeks a Lead Concierge to set the standard for service excellence. You will guide the concierge team, craft personalized guest experiences, and ensure seamless coordination with hotel departments to fulfill reservations and requests.

The role emphasizes mentoring, expert guest advice, and handling escalations to uphold exceptional guest satisfaction in a luxury property setting.

Qualifications

Minimum 1 year experience as a Concierge, or similar role
Experience at a luxury hospitality property is preferred.

Responsibilities

Lead and mentor the concierge team, providing direction, training, and support to ensure a high level of service and professionalism.
Personally engage with guests, understanding their preferences, needs, and expectations, and providing expert advice and assistance.
Coordinate with various hotel departments to fulfill guest requests, reservations, and arrangements, ensuring a seamless and enjoyable experience.
Conduct training sessions for the concierge team, keeping them informed about local attractions, events, and hospitality trends to enhance their knowledge and service delivery.
Handle escalated guest concerns or issues, finding effective solutions and ensuring a positive outcome, while maintaining a high level of guest satisfaction.