Luxury Guest Concierge

Highgate Hotels, LP; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Job summary

The Concierge at Highgate Hotels, LP in Miami greets guests and delivers current information about the local area, including dining, entertainment, and transportation. You will assist with recommendations, directions and reservations to ensure a seamless guest experience.

The role emphasizes a warm, service-oriented demeanor, clear communication, and the ability to multitask to meet guest needs throughout shifts.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Excellent time management and ability to prioritize multiple requests.

Responsibilities

• Provide information and assist guests concerning local restaurants, theaters, airlines, transportation, and related services.
• Maintain listings of local attractions, events, activities, and transportation guides.
• Provide hours of operation for hotel restaurants, lounges, and shops.
• Assist front desk when needed and help with guest package retrieval.

Skills

Experience in a hotel

Excellent time management

Multitasking

Effective communication

Education

High School diploma or equivalent

Tools

Computer experience

Job description

The Concierge at Highgate Hotels, LP in Miami greets guests and delivers current information about the local area, including dining, entertainment, and transportation. You will assist with recommendations, directions and reservations to ensure a seamless guest experience.

The role emphasizes a warm, service-oriented demeanor, clear communication, and the ability to multitask to meet guest needs throughout shifts.