Luxury Group Reservations Specialist

Socket.dev; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Los Angeles Hotel in downtown Los Angeles is seeking a Group Rooms Coordinator to ensure all group bookings are processed efficiently. You will collaborate with Sales, Convention Services, Catering Sales and Conference Services Managers to maximize guest satisfaction and hotel revenue.

The role requires coordinating group blocks, attending meetings, running arrivals lists, managing reservations for accuracy, and supporting billing and VIP reservations.

Qualifications

• Knowledge of four-diamond / four-star customer service standards.
• Previous experience in Luxury Hotel Customer Service / Reservations (strongly preferred).
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Highly detailed and able to maintain excellent organizational skills in a fast-paced environment.
• Ability to multi-task while working on up to 50-60 future groups.

Responsibilities

• Review group blocks for cut off date extensions and ensure blocks are created and monitored correctly.
• Attend weekly group pick-up meetings.
• Run group arrivals lists daily for future arrival dates and no-show reports.
• Check for duplicate reservations by calling multiple same-name reservations for accuracy.
• Check group reservation errors and contact caller or group contact to verify information.
• Coordinate with Convention Service Manager and Group Clients on room lists, changes and billing.
• Complete Group Commission Report after group departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations and contact caller if needed.

Skills

Excellent communication

Highly detailed

Multi-tasking

Organizational skills

Tools

Delphi

Opera ORS

Opera PMS

Microsoft Office

Excel

Word

Job description

Omni Los Angeles Hotel in downtown Los Angeles is seeking a Group Rooms Coordinator to ensure all group bookings are processed efficiently. You will collaborate with Sales, Convention Services, Catering Sales and Conference Services Managers to maximize guest satisfaction and hotel revenue.

The role requires coordinating group blocks, attending meetings, running arrivals lists, managing reservations for accuracy, and supporting billing and VIP reservations.