Group Rooms Coordinator

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Group Reservations Manager at the Omni Ft. Lauderdale Hotel. Responsibilities include overseeing group bookings, working closely with the Sales Team, and ensuring accuracy in reservations and billing.

The ideal candidate will possess strong keyboard skills, organizational abilities, and a solid working knowledge of Microsoft Excel. Previous hotel experience in reservations or related fields is preferred. The position requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
• Must be able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.

Responsibilities

• Manage and oversee the Group Reservation process.
• Assist in daily duties including answering phones and filing.
• Liaise with Sales Team in coordinating group bookings.
• Process confirmations and maintain group blocks accurately.
• Check rooming lists for accuracy.

Skills

Strong keyboard skills

Strong working knowledge of Microsoft Excel

Organizational skills

Ability to analyze situations

Job description

Omni Ft. Lauderdale Hotel The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre‑function meeting space with waterfront views.

JOB PURPOSE

Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.

ESSENTIAL JOB FUNCTIONS

• Maintain positive guest relations at all times
• Able to perform job functions with attention to detail, speed and accuracy
• Able to prioritize and organize work
• Make / Change / Cancel reservations.
• Liaise with Sales Team and Convention Services in coordinating group bookings
• Handle mail / correspondence.
• Process confirmations as needed.
• Enter/maintain Group blocks in the PMS system.
• Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks.
• Maintenance of group blocks to release room types not required as rooms pickup.
• Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
• Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
• Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
• Process Rooming Lists accurately and in a timely manner.
• Check rooming list for accuracy.
• Pre-block all group needs for suites or connecting rooms.
• Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's.
• Follow all Omni Credit Policies.
• Control suite inventory and specialty rooms according to suite request policy.
• Monitor group pickup and advise DORM if group should be re-forecasted.
• Report to the DORM any changes in group pickup that would affect selling strategies.
• Adhere to the selling strategies set by the DORM.
• Check Daily arrivals to ensure accurate reservations.
• Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.

QUALIFICATIONS

• Strong keyboard skills.
• Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
• Ability to learn and master multiple software systems.
• Strong working knowledge of Microsoft Excel.
• Must be organized with the ability to handle multiple tasks.
• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

EEO STATEMENTS

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.